Analize why Greenway Tours is the best option for you


GREENWAY TOURS

CRUISE LINES

LOCALS OR SELLERS AT THE PIER

Experts with first-hand knowledge

When you book a trip with Greenway Tours, you have access to people who have been where you are going. You may deal directly with people who are able to answer your questions. We have professional tour guides with excellent language skills and certifications.

Due their high passenger’s volume, some times some guides are not well prepared because the lack of staff.

Guides and drivers know the area because they live there, but they lack of the knowledge for a more educational experience in terms of ecology, economy, politics, etc. Many are not real tour guides.

Price

Greenway Tours prices are about 20% less than the prices offered on board. Besides this, when you book with us you are supporting a 100% Costa Rican company and your money will support many local families. This is a very important principle for Eco-tourists and responsible travelers.

Over Priced. More expensive. Mostly of the economical benefits are for the transnational company. Just few dollars support the local economy.

You support local families.

Prices look to be cheaper, but many times they have hidden costs involved. They normally offer the transportation and guide service, but once you are on the tour, they start adding extra services and you end paying more.

Excellent reviews in TripAdvisor and International representation.

Greenway Nature Tours has been rated by many travelers as an excellent company, with professional tours guides and services in general. Thanks to this and within 16 years in the travel industry, Greenway Nature Tours has been chosen by many international companies as the local tour operator for attend their customers. Multiple Travel agencies offering Panama Canal and Caribbean Cruises recognize the expertise of our company and put in our hands the shore excursions for their groups.

The world’s largest tour companies specialized in offering shore excursions worldwide are closely working with Greenway Tours and we are representing at this time: Shore Excursions Group, Shore Trips, Cruising Excursions, Shore Excursioneer, Viator, Shore Fox, Fun for Less Tours and many other ones. This is because our high quality standards in terms of service, responsibility, price and customer’s service.

No hidden fees.

During our tours, you are not requested to pay additional fees or costs. You pay for what is included in the confirmation form.

No hidden fees
Some times the information is confused and during the tour they ask for extra payments or add additional services not described.
Certifications

Greenway Tours is an Official Travel Agency certified by the Costa Rican Tourist Board (ICT). At International level we are members of ASTA

(American Society of Travel Agents) and the Ecotourism Society.

Are certified by CLIA and others.
No certifications and lack of legal representation. In case of special situations you are orphan.

Insurance

Greenway Tours is a full insured company. All our buses have a special insurance in case of accidents and we have a Liability Insurance in case of any special situation.

Full insured.

No Liability Insurance.

Buses and cars have only the basic mandatory insurance, but this is too small and covers only in case of accident and if you are inside the car. If your accident is during the tour and you are not inside the car, this insurance do not protects you.

Small group experience
Maximum group size on our land adventures is 22 – guaranteed, unless you travel as part of a group and the leader request a large bus.
Mostly of the tours are operated in large buses (50 passengers). This in order to maximize the economical benefits. Not a personalized experience at all.
Mostly of the times small groups.
Genuine travel experiences

Greenway Tours takes you off the beaten path on carefully crafted itineraries that are unique and thoughtfully planned. We do not support conveyor-belt tourism, where groups are pushed through a rigid itinerary.

No flexibility.

Crowed Tours.

No chance to make changes or explore extra the visiting areas.

groups are pushed through a rigid itinerary.

Mostly of the times they mix activities and clients have to accept different client’s interests. This can cause some kind of conflicts or you have to wait meantime others take the activity that you are not interested on.
Sustainable, responsible travel

We support a number of development projects in Costa Rica, and we make sure you have close contact with local people. During your tour with us, you have an educational and ecological experience. We DO NOT visit venues that not respect the wildlife or lack of environmental policies.

We NEVER stop to people on the road with wildlife species in captivity or tied with chains for the passenger’s show and get a dollar.

Tours are 100% commercial.

No environmental conscious.

They do not support environmental projects in Costa Rica.

Guides stop to people on the road with wildlife species as a way to increase their tipping.

No environmental conscious.

They do not support environmental projects in Costa Rica.

No respect for wildlife species.

Guides stop to people on the road with wildlife species as a way to increase their tipping.

Real people answer your calls.

Easy communication by email and our Toll Free numbers in USA & Canada.

Everyone wants to be treated in a professional manner that is pleasant, prompt and helpful. We won’t force you to endure a pre-recorded voice when you call. Great service and a great attitude are at the core of what we do. We live in Costa Rica and we can give you the correct information about our country and service.

We guarantee an immediately replay to your email by our professional office’s staff. We offer you Toll Free Numbers from USA & Canada, Fax and email assistance.

Due the high sales volume, some times you must have to wait for a representative and mostly of the agents can’t give you the correct answers. Offices and Staff are based in USA and lack of the correct information. They just have basic information, not specific details about tours.

Mostly of the times they attend from their personal homes and don’t have a professional manner to attend the business.

Delays in the emails replays.

No Toll Free numbers. You have to pay for the international phone call.

Transportation Service.

Greenway Tours offer Deluxe transportation services in all of our tours. Recent vehicles with AC, Mic and cooler (Guarantee). Small, medium and large buses available for your comfort.

Mostly of the buses good.

However some times they have to use not so good vehicles due the lack of availability due the crowds.

Mostly of the time they use not so good buses and many of them do not have AC or not work properly.

Buses are filled at their maximum capacity reducing the comfort and the enjoyment of the tour.

Best Venues & Tours.

Greenway Tours has selected the best tours and venues at each port in order to guarantee a great experience during the tour with us.

That’s why we only offer few options at each port.

Due the high demand of tour’s tickets on board, The cruise lines have to include many tour options even when they are not so good. Shore Excursions is one of the most important businesses for a cruise line and for this reason they need to have multiple options.

Some of the venues and services are poor in order to reduce the tour’s rate.
Secure credit card bookings & immediate confirmations.

When you make a reservation with Greenway Tours, we request a full prepayment in order to guarantee a professional service and reserve your spot on the tour with us and with our suppliers. Boat tours, Zip Line, visits to rainforest, etc, are fully confirmed in advance with our suppliers. Payments at the pier is not a professional way to make a booking.

Secure bookings.

Some times you have to make long lines for get tickets and some tours are sold out.

Don’t have the way to charge in advance due their lack of legal status and bank’s contracts. They play with the risk of No Shows and you play with the risk of don’t find the operator at the pier. Due they don’t have the guarantee of your participation; they don’t make in advance bookings for the services as boat tour, canopy, etc, and you must make lines meantime the supplier attends the in advance reservations. Payment at the pier is a non professional way to make a booking and do not guarantee the services and its quality.

Avoid Long Lines at the Ship’s Shore Excursion Desk

You get your tour confirmation at the comfort of your computer at home. You don’t have to be worry about the tours. All tours planned and confirmed before you sail. No chance of selling out.

You have to make lines at the shore excursions desk and some tours are sold out easily.
You do not have guarantee about the tour of your preference.
Refund Policies

Full refund if tour is cancelled for weather or ship misses port. This is stated at your confirmation form. Guarantee.

Full refund

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Prompt return to the ship before set sail.

Greenway Tours guarantee a prompt return to the ship before it sat sail.

All our tours are planned to be operated accordingly with the ship’s schedules and they return at least 2 hours before the ship’s departure.

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